Base support operates Monday through Friday from 9:00 AM to 6:00 PM (UTC-3). For clients with an active defense contract, the incident response team is available 24 hours a day, 365 days a year, including Argentine national holidays.
Select the cyber defense services you want to include in your protection plan. Review the details before submitting the request.
We have three direct contact channels for cyber defense incidents. The standard SLA for technical responses is 2 business hours, with 24/7 coverage for clients with active auditing.
Base support operates Monday through Friday from 9:00 AM to 6:00 PM (UTC-3). For clients with an active defense contract, the incident response team is available 24 hours a day, 365 days a year, including Argentine national holidays.
The committed response time is 2 business hours for critical-level reports (confirmed intrusion or ongoing ransomware). For general or configuration inquiries, the SLA is 8 business hours. All times are counted from the ticket opening in our system.
You can write to us directly at info@thepoisonedpill.com with the subject "INCIDENT" followed by your company name. We also receive reports by phone at (398)529-6292, although we recommend the written channel to keep a complete record of the trace.
Yes, for clients based in the metropolitan area of Buenos Aires and Córdoba, we offer scheduled technical visits. Travel is coordinated at least 48 hours in advance and is included in corporate defense plans.
We recommend preparing: date and time of the first indication, type of alert (honeypot triggered, anomalous traffic, authentication attempt), affected network segment, and any relevant screenshots or logs. The more detail, the faster we can isolate the threat.
The deployment guide and specifications for our decoys are available in the client portal, under the "Documentation" section. If you don't have access yet, request it from your account executive or through info@thepoisonedpill.com.